Privacy Policy

SECTION 1 – WHAT INFORMATION DO WE COLLECT AND WHAT DO WE DO WITH YOUR INFORMATION?

Natural Medco collects different kinds of information through the Web Site and the Service, and uses this information in different ways.    

Personally Identifiable Information.   The type of personal information we collect and how we use and disclose it depends on the purpose of the interaction between the individual and Natural Medco.

For instance, if you sign up for the Service, use the Service, or send email or other communication to Natural Medco, we may retain those communications in order to process your inquiries, respond to your requests and improve our Web Site and Service. When you register for the Service, we may request certain information from you (such as your name, title, e-mail address, telephone number, credit card or other payment information, etc.). When using the Service, you may be asked for additional information to help identify you, provide usage information, or provide information on your location.

Purchase and Login Information.  If you pre-order or purchase Natural Medco products from our Web Site or in connection with the Service, we may request that you provide your name, email address, billing and shipping address, credit card information or other payment information, and any other information necessary to complete the transaction.   

We use the your personal Information in order to process the application, to provide the Service to customers and users, to ensure we are able to provide responsive and relevant ongoing customer service, and to otherwise communicate with you as a customer or user regarding the Service. Please keep in mind that we reserve the right to send you certain communications relating to your use of the Service, such as service announcements, notices about new features or information on the Service, administrative messages, and communications regarding your account.

Advertising. Upon your consent (express or implied) or as otherwise permitted at law, we may also use the User Information to offer products and services to you that we believe you would be interested in.

From time to time, we may also collect information via online surveys or polls. Participation in these surveys or polls is entirely voluntary, and you may decline to participate.

Non-Personally Identifiable Information. When you visit the Web Site, we collect certain information (such as your IP address, type of Internet browser and operating system you use, pages viewed, and the websites that you visited before you came to our Web Site, in order to understand how users navigate through the Web Site and to improve your experience using the Web Site.   This information does not directly identify any individuals and we do not use this information to identify any individuals.  We may continue to collect such information, including the websites that you visit after using our Web Site, for the same purposes after you have visited our Web Site.  If you access the Web Site on your phone, or other mobile device, we may also collect non-personally identifiable information.

Aggregated Information. Natural Medco may also analyze and compile information on patterns of usage of the Service. This information is collected in aggregate form, without identifying any user individually. We may use this information to improve the Service and provide this information to third parties for marketing purposes or as otherwise set out below.

Children’s Privacy. The Web Site and the Service are intended for adult users, and Natural Medco does not knowingly and deliberately collect personal information from anyone under 13 years of age.

Phone Calls. For the purpose maintaining quality service, telephone calls to our customer service lines may be recorded. If your call is subject to a quality assurance program, you will be so advised prior to speaking with a representative.

SECTION 2 – CONSENT

How do you get my consent?

When you provide personal information to us, you are consenting to the collection, use and disclosure of that personal information being handled in accordance with the terms of this privacy policy.

You consent to the collection, use and disclosure of your personal information that is reasonably necessary to provide the services, products and/or communication you have requested.   

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for the purpose of processing the transaction and for audit purposes thereafter.

How do I withdraw my consent?

If you change your mind and would like to withdraw your consent to one of our information handling practices you may do so, subject to certain limitation (for instance, we may not be able to provide you with our services or respond to our inquiries properly if you don’t want us to use your information as reasonably necessary for those purposes).  , To withdraw your consent for the continued collection, use or disclosure of your information, please contact us at info@naturalmedco.ca

SECTION 3 – DISCLOSURE

The circumstances in which Natural Medco may share User Information with our third-party service providers are reasonably connected with the purposes of the collection, such as providing the Services or Products to users.   As well, we may share User Information in the following circumstances:

a) in connection with the proposed or actual financing, insuring, sale, securitization, assignment or other disposal of all or part of our business or assets (including accounts) for the purposes of evaluating and/or performing the proposed transaction. Our successors and assigns may collect, use and disclose your personal information for substantially the same purposes as those set out in this privacy policy;

b) to our distributors, Natural Medco contractors, consultants, and service providers for the purposes of providing services to us (such recipients are prohibited from using User Information for any other purpose);

c) for bill collection;

d) for purposes of providing customer service to the extent third parties are involved in the provision of customer service;

e) to resolve customer disputes or inquiries;

f) in the unlikely event of Natural Medco’s insolvency, bankruptcy or receivership in which your personal information would be transferred as one of Natural Medco’s business assets;

g) where we are legally obligated to disclose information to the government or other third parties; and

h) where we are otherwise legally permitted to do so, such as in the course of employing reasonable and legal methods to enforce your rights or to investigate suspicion of unlawful activities.  We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of ourselves and others.

We may aggregate information and data about you and your use of the Web Site and Service and provide such aggregated information which cannot be identified back to you to advertisers, for marketing or promotional purposes.

Payment:

If you choose a direct payment gateway to complete your purchase, then Natural Medco stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us.   For example, our email distribution service provider may use servers located outside of Canada.    When third parties store, use or process your information, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

You acknowledge and agree that, as a result, your personal information may be processed, used, stored or accessed in other countries and may be subject to the laws of those countries.  For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in other countries.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Natural Medco to store information about your session (referrer, landing page, etc).

_Natural Medco_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_Natural Medco_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We may change and update this privacy policy from time to time, so you should check back periodically for any modifications on our website.  For any material changes affecting your personally identifiable information, we will post a more prominent notice to the Web Site of the change and we may also send to you a notification by electronic message if we have an electronic email address for you.

The date this privacy policy was last changed is noted at the bottom of this privacy policy.   Please review it to see when the last changes were made.   If you have any questions about what changes have been made, please do not hesitate to contact us through the contact information provide herein.

We will give approximately thirty (30) days prior notice before the changes to the privacy policy take effect. If you disagree with any change, you must stop using the Service.  Otherwise, we will consider your continued use to be acceptance of the change.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@naturalmedco.ca